Responsible Gaming
at bijje — Your Wellbeing Matters

1 Our Commitment to Responsible Gaming

bijje was built from the ground up with the belief that a great gambling platform is only as good as the protection it offers its players. We are not simply interested in providing access to casino games and sports betting — we are genuinely invested in the long-term wellbeing of every person who creates an account with us in Bangladesh.

Responsible gaming is not a legal checkbox for bijje. It is a core operational value that shapes how we design our products, how we train our support team, and how we respond when a player shows signs of gambling-related harm. Our platform is engineered so that every protective tool is reachable from your account dashboard in fewer than three clicks — because we believe that friction between a player and their safety tools should be zero.

bijje actively monitors player behaviour patterns for indicators of harmful gambling. When our systems flag an account, a trained member of our player-safety team will reach out proactively — by email or live chat — to check in and share available resources. This human-led monitoring layer sits on top of the self-service tools every bijje player controls directly.

2 Age Restriction & Verification

bijje operates a strict 18+ policy across every product on the platform — casino games, live dealer tables, slots, crash games, and sports betting including cricket and BPL markets. Under no circumstances will bijje permit a person under the age of 18 to create an account, make a deposit, or participate in any real-money gambling activity.

During the registration process, all players are required to confirm that they are 18 years of age or older by accepting our Terms & Conditions. This declaration alone is not sufficient — bijje conducts mandatory Know Your Customer (KYC) verification on all accounts, requiring submission of a valid Bangladesh National ID card (NID) or passport before any withdrawal can be processed. Where our automated systems flag a risk indicator associated with underage access, the account will be suspended pending manual review.

We also strongly recommend that parents and guardians in Bangladesh who share devices with children install reputable parental-control software. Products such as Net Nanny, Qustodio, and Google Family Link can restrict access to online gambling websites and provide an important additional layer of protection at the household level.

3 Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. It does not discriminate by income level, education, or how long someone has been gambling. Recognising the early warning signs is the most important step toward getting help before harm escalates.

The following checklist sets out common behavioural and emotional indicators associated with problematic gambling. If you recognise three or more of these signs in yourself or someone close to you, we strongly encourage you to reach out to bijje's responsible gaming team or an independent support service.

4 Player Protection Tools

bijje's player-protection toolkit is built directly into the platform and accessible from your account dashboard at any time. Every tool is available to all registered bijje players in Bangladesh regardless of VIP tier, account balance, or length of membership. There are no fees, waiting periods, or approval processes for activating any protective measure — with the single exception of the 24-hour delay on increasing an existing limit (which exists to prevent impulsive decisions overriding a previously considered limit).

5 Self-Exclusion Programme

Self-exclusion is the most powerful tool available to a bijje player who believes their gambling behaviour has become or is at risk of becoming harmful. When you self-exclude, your bijje account is fully suspended — you will be unable to log in, make deposits, or place any bets for the entire duration of your exclusion period. All pending promotional communications are cancelled immediately upon exclusion.

Available Exclusion Periods

• 6 months — minimum self-exclusion period, suitable for players who want a structured medium-term break.
• 1 year — recommended for players whose gambling has begun to cause financial or relationship stress.
• 2 years — suitable for players seeking a longer period of full separation from gambling activity.
• 5 years — for players with a history of problem gambling who require extended protection.
• Permanent / Indefinite — for players who wish to stop gambling permanently. This exclusion cannot be reversed; account closure is permanent.

What Happens During Self-Exclusion

• Your account is suspended within one hour of your confirmed request.
• All marketing and promotional emails and SMS messages are permanently suppressed for the exclusion duration.
• Any withdrawable balance remaining in your account will be paid out to your registered bKash, Nagad, or bank account within five business days.
• You will receive a confirmation email detailing the exclusion start date, end date (if applicable), and instructions for what to do if you need additional support during the exclusion period.
• At the end of a time-limited exclusion, your account will not reactivate automatically — you must contact bijje support to initiate a supervised reactivation review.

6 Deposit & Loss Limits

Financial limits are the most frequently used responsible gaming tool among bijje players in Bangladesh, and for good reason — they provide a pre-committed boundary that remains in place even when in-session excitement might otherwise lead to impulsive decisions. bijje offers three categories of financial limits, each available on daily, weekly, and monthly timeframes.

Deposit Limits

A deposit limit caps the total amount you can add to your bijje account balance within the selected timeframe. For example, setting a weekly deposit limit of ৳5,000 means that once you have deposited ৳5,000 in a rolling seven-day period, further deposits will be declined until the limit window resets. Deposit limits can be set in Bangladeshi Taka (৳) and apply across all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfer.

Loss Limits

A loss limit caps the net amount you can lose within the selected timeframe. Net losses are calculated as total wagers placed minus total winnings returned. Once you reach your loss limit for the period, further real-money wagering is suspended until the limit window resets. Loss limits are an effective tool for players who tend to chase losses during a losing streak.

Wager Limits

A wager limit caps the total value of bets placed — regardless of outcome — within the selected timeframe. This tool is particularly useful for players who prefer to manage their total gambling activity rather than just their net financial position.

7 Time-Out & Reality Check

bijje's time-out and reality-check features are designed for players who want a structured pause rather than a full self-exclusion, or who simply want to be reminded to stay mindful during longer sessions.

Time-Out (Cool-Off Period)

A time-out suspends your bijje account for a defined short-to-medium period. You choose the duration — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is inaccessible for real-money play, all marketing communications are paused, and your account balance is preserved. At the end of the time-out, you will receive an email notification before your account is reactivated, giving you a final opportunity to extend the break if you feel you need more time.

Reality Check Notifications

Reality-check notifications appear as a brief on-screen overlay at the interval you select. Each notification displays your current session duration, total amount wagered in the session, and net win or loss position. You can choose to continue playing, take a break, or go to your responsible gaming dashboard directly from the notification overlay. Available intervals are 30 minutes, 60 minutes, and 90 minutes.

• Reality checks appear over the game screen and must be actively dismissed — they cannot be accidentally skipped.
• Session timers persist across device switches within the same active session (desktop to mobile).
• Time-out requests take effect within 60 seconds and are confirmed by email to your registered address.
• A player on a time-out cannot reverse the time-out through the self-service dashboard — only bijje's responsible gaming team can process an early cancellation in exceptional circumstances, subject to a 48-hour review.

8 Support & Resources

If you feel that gambling is affecting your wellbeing, finances, or relationships, reaching out is the right and brave thing to do. bijje's responsible gaming support team is staffed around the clock, 365 days a year including Bangladesh public holidays such as Eid, Durga Puja, and Victory Day. All conversations with our responsible gaming specialists are handled with complete confidentiality.